Academic Catalog

Web Accessibility

2.95 Policy 

I. Policy Statement

Glen Oaks Community College will promote and monitor the accessibility of its web- based information, which includes third-party sites with whom GOCC contracts or links. All of GOCC’s web content should conform to W3C WAI’s Web Content Accessibility Guidelines 2.0, Level AA conformance.

II. Reason for the Policy

The Americans with Disabilities Act (ADA) and the 1998 amendment to the Rehabilitation Act of 1973 (Section 508) requires agencies and government supported organizations to provide individuals with disabilities access to information that is comparable to the access and experience available to others.

III. Entities Affected by this Policy

This policy affects all of GOCC’s faculty, staff, students, board members, contractors, and guests of the college.

IV. Who Should Read this Policy

All GOCC faculty, staff, students, board members, contractors, and guests.

V. Related Documents

  1. GOCC’s Acceptable Internet Use Policy 
  2. Public Law 105-220, “Section 508 of the Rehabilitation Act of 1973, as amended in the Workforce Reinvestment Act of 1998”
  3. Section 503 of the Rehabilitation Act of 1973, as amended
  4. Web Content Accessibility Guidelines –
  5. Title 44, U.S.C., § 3501, “E-Government Act of 2002“
  6. Title 36, Code of Federal Regulations (CFR), Part 1194, “Electronic and Information Technology (EIT) Accessibility Standards”
  7. Title 48, CFR, 39.204, Federal Acquisition Regulations (FAR), “Acquisition of Information Technology”
  8. Federal Acquisition Regulation, Final FAR Ruling 48, CFR Parts 2, 7, 10, 11, 12 and 39 (FAC 97-27; FAR Case 1999-607)
  9. Public Law 105-220, Workforce Investment Act of 1998, Amendment to Section 508 of the Rehabilitation Act (29 USC 794d)
  10. GOCC-specific policies and directives that relate to accessibility, equal opportunity, and reasonable accommodations

VI. Contacts

Policy Owner: Vice President of Academics and Extended Learning
General Counsel
ADA Compliance Officer

VII. Definitions

  1. Compliance: adherence to the web accessibility standards and practices detailed in the Web Content Accessibility Guidelines 2.0 WCAG Priority 2, AA web accessibility standards.
  2. Remediation: the process undertaken to retrofit, redesign, or remove the content from the website found to be out of compliance.
  3. Content owner:
    1. Any individual capable of accessing and posting content on any of GOCC’s online content.
    2. Any third party responsible for posting content on behalf ofGOCC.
    3. A web-based service contracted by GOCC that serves a GOCC business and the GOCC employees responsible for administering those sites.

VIII. Procedures

  1. Responsibility
    1. ADA Compliance Officer or designee (hereinafter “Compliance Officer”) shall be responsible for ensuring that information and services offered via GOCC’s websites are compliant.
  2. Proactive Monitoring
    1. The Compliance Officer will monitor the websites and services in order to evaluate compliance with accessibility standards and practices according to the Americans Disability Act of 1990 and the Americans Disability Act Amendment Act of 2009, Section 503 of the Rehabilitation Act of 1973, Section 508 of the Rehabilitation Act 1998 and the W3C/WAI/WCAG AA web accessibility standards.
    2. Monitoring tools can be run at any interval but no less than each quarter. The Compliance Officer will then send a web-based information check sheet stating the degree of compliance to the Dean of Extended Learning and Workforce Development. If non-compliant, remediation will apply.
    3. Anyone posting content must review content to ensure it meets the accessibility standards prior to publication or notification of any substantial change in accessibility standards.
  3.  Accountability
    1. The Compliance Officer will regularly report, track, and evaluate the status of the websites and contracted web services to ensure compliance with Priority 2, AA accessibility standards. The ADA Compliance Officer will review web pages that are reported as non-compliant.
    2. Where possible, the websites will have a link to report accessibility problems to the ADA Compliance Officer.
    3. The Compliance Officer will notify the content owners of any instance of non-compliance. The content owner shall be responsible for remediation according to the guidelines and time lines established by the agreement with the ADA Compliance Officer. The Compliance Officer shall ensure that the remediation steps are taken in a timely manner or the Compliance Officer will remediate the issue directly. Lack of remediation on the part of contracted services could lead to termination of contract services and/or a hold on payment.
    4. The Compliance Officer will be responsible for maintaining a record of reported instances of non-compliance and their ultimate resolution.
    5. The IT Department may initially provide assistance to departments concerning content development. The IT Department will coordinate faculty training for those departments regarding the development and publication of accessible content. In addition, the IT Department will also train staff and faculty content developers.
  4. Remediation
    1. The Compliance Officer shall ensure that the website and contracted web services that fail to comply with accessibility will receive remediation in a timely manner.
    2. When web pages cannot be made accessible in a timely manner, the content owner will be responsible for providing alternative access to the information.
    3. If not remediated in a timely manner, the IT Department will bring the content into compliance and inform the Compliance Officer of the changes made. The Compliance Officer will follow up with the content owner(s) of these pages to ensure proper training is administered, so future issues of this nature do not occur.
    4. If remediation is not possible, and alternative access is not an option, content will be published with information on available assistive services (Phone number, fax, email options).
  5. Retrofit Accessibility
    1. Content owners shall provide alternative ways for persons with disabilities to obtain services and information during any period of time where a website or contract web service is undergoing retrofit in order to comply with accessibility standards.
  6. Training
    1. Content owners are required to maintain a working knowledge of accessibility standards. Glen Oaks Community College will provide mandated and on-going training for content owners who develop and maintain GOCC’s websites in order to ensure that those who post content understand accessibility standards.

IX. Effective Date

March 26, 2018

X. Policy History

This is an updated policy created to address accessibility for persons with disabilities.

XI. Next Review/Revision Date

February 1, 2019

Approved by Board of Trustees:  April 12, 2018.